Reference

Open your privacy choices with 8hrs

Our Privacy Policy explains how account details, UPI, Paytm, PhonePe wallet records, device signals and support chats are handled when you use 8hrs in India.

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Explore the policy behind your data

8hrs Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy sets out how we collect, use, store and share data linked to your account, wallet, device and support requests. We ask for details needed to create your account, keep access secure, process wallet activity, answer privacy questions and meet duties that may apply

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in India or another permitted region. Payment references from UPI, Paytm, PhonePe and Google Pay are used to match transactions, confirm ownership and resolve wallet queries; we do not ask you to send card PINs or banking passwords. Where access, eligibility or verification is discussed, it
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depends on local law and is available where local law permits. If a legal request, fraud check or account dispute affects your data, we keep only what is needed for that purpose and record why it was kept.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Open a privacy request with us

Privacy requests need a clear path, so we separate them from general account chat where possible. Tell us whether you want access, correction, deletion, cookie help or a copy of wallet-linked records.

Privacy email Write to the privacy contact listed inside your account area with your registered phone number, email address and the request type. Keep payment screenshots limited to the reference number and amount unless we ask for more.

Account chat Use account chat when you are already signed in and need help finding privacy settings, cookie choices or past support records. The agent can route your request without asking for your wallet password.

Verification reply For deletion, correction or access requests, we may send a short verification step to your registered email or phone. This helps us confirm the request came from you before account data is changed.

DATA CARE

Browse the safeguards around your account

We keep privacy work practical: collect less where possible, protect what must be kept, and explain why a record exists.

Account details

We use your name, phone number, email address and login records to create access, secure the account and handle requests. Updates should come from your account area or a verified support route.

Wallet records

UPI, Paytm, PhonePe and Google Pay references help us match deposits, withdrawals and failed transfers. We store transaction IDs, timestamps and status, not banking passwords or private app PINs.

Cookies

Cookies help keep you signed in, remember language choices and measure page errors. You can clear them in your browser, though some account pages may ask you to sign in again.

Device signals

We may read device type, IP range, browser version and security signals to detect unusual access. These checks support account safety and help us respond when you report a login issue.

Retention

We keep records only for account operation, transaction matching, dispute handling, legal duties and safety checks. Timelines can vary by record type, region and whether a request is still open.

Change requests

You can ask us to access, correct, delete or limit certain data. We review each request against account security, transaction history and legal duties before we confirm what action was taken.

Explore privacy answers before you join

These answers explain the parts of our Privacy Policy you are most likely to use after opening an account: what we collect, why wallet records matter, how cookies work and how to contact us. They are written for India account holders, but your rights and access may differ depending on local law and where service is permitted.

We collect details needed to create and protect your account, such as name, phone number, email address, login records, device signals and wallet references. We also keep support messages when they relate to privacy or account access.

Payment references are used to match wallet activity, confirm ownership and resolve failed or disputed transfers. We keep transaction IDs, timestamps, amounts and status, but we do not ask for banking passwords or app PINs.

Yes, you can request access to data linked to your account. We may verify your phone number or email first, then share what we can provide under applicable law and account security rules.

You can request a correction through the signed-in account area or privacy contact path. We may ask for verification before changing contact details, because those details control access to your account and privacy replies.

Cookies help with sign-in, language choice, fraud checks and page performance. You can clear them through your browser settings, but removing essential cookies may require a fresh sign-in on your next visit.

Retention depends on the record type and purpose. Account, wallet and support data may be kept for transaction matching, dispute handling, security checks or legal duties, then deleted or reduced when no longer needed.

You can send a deletion request through the privacy contact path. We review it against account security, transaction records, open disputes and legal duties, then explain what we deleted or why some records must remain.

Open your privacy choices with 8hrs

Open a privacy request with us

Browse the safeguards around your account

Account details

Wallet records

Cookies

Device signals

Retention

Change requests

Explore privacy answers before you join

01 What data does 8hrs collect when I open an account?

02 How is my UPI, Paytm or PhonePe data used?

03 Can I ask for a copy of my account data?

04 Can I correct my phone number or email address?

05 How do cookies affect my privacy choices?

06 How long do you keep my records?

07 Can I ask you to delete my data?

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